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    Supply Chain
    Supply Chain

    Supply Chain Management

    The Syntegon Group has an independent supply chain network that holds many advantages for our suppliers and customers. Decisions are made quickly and competently because they are tailored exactly to Syntegon's processes. Our purchasing organization has clear responsibilities, enabling us to assign fixed contact persons to each suppliers.

    Our success is also linked to the commitment of our suppliers. We offer interesting opportunities for innovative partners who are interested in a long-term, performance-oriented cooperation. Syntegon works with its suppliers as equals. Our goal is to select partners according to their specific strengths, to enter long-term contracts, and give them planning security. This gives them the opportunity to further develop and expand their own strengths. At the same time, we would like our suppliers to drive innovation and support Syntegon in a responsible partnership that helps our customers to master their challenges quickly.

    We commit our business partners and ourselves to sustainable business practices and respect for human rights along the entire supply chain. The key rules are set out in our code of conduct for business partners.

    requirements-for-our-suppliers

    Requirements for our suppliers

    Syntegon is interested in entering longer-term contracts with its suppliers and have defined a set of requirements.

    First and foremost, we expect an indisputable commitment to compliance and law, as well as responsible and sustainable corporate governance. This includes taking ethical, social, and environmental concerns into account in all business activities.

    Furthermore, in addition to competitive prices, we expect our suppliers to share our own standards in terms of innovative strength, high quality, and service.

    As a responsible, globally active group of companies, we are fully committed to ensuring compliance with human rights principles and environmental protection requirements along our entire value chain and to continuously identifying, assessing and minimising risks to human rights and environmental protection.  

    Syntegon's declaration of principles

    The code of conduct for business partners summarizes our key regulations for legal compliance, as well as for responsible and fair business conduct. It is binding for all our suppliers.

    Our suppliers undertake to apply a quality assurance system analogous to ISO 9001 and also apply these principles in their supply chains. They use appropriate measures to ensure the quality of their deliveries and those of their supplier companies. Together, we ensure preventive quality assurance, which helps us to avoid mistakes and to improve continuously.

    We expect all our suppliers with a purchasing volume greater than EUR 100,000 per year, and in other defined cases to conclude a framework agreement with us. This creates the basis to process transactions, establish an efficient, secure and smooth supply relationship, and distribute risks in a balanced way. The aim is to establish corporate agreements for the purchase of products based on individual contracts, purchase orders and delivery schedules.

    If we have not concluded a corporate agreement with a supplier, our general terms and conditions of purchase apply.

    For products related to Free and Open Source Software, Syntegon has supplementary terms and conditions of purchase.

    We prefer to receive invoices from our suppliers by e-mail in PDF format, if this is legally permissible. In the near future, we will also be able to process machine-readable formats.

    Detailed information about the legal entities that use Basware as service provider can be found below.

    Steffi Kaschta

    Human rights officer

    The executive board of Syntegon Technology GmbH has appointed Steffi Kaschta as the company’s human rights officer. The human rights officer monitors risk management for compliance with the due diligence obligations under the Supply Chain Act and checks whether effective and appropriate measures are taken to implement and execute risk management at Syntegon.

    In addition, the human rights officer supports the company in fulfilling the documentation obligations that Syntegon must comply with under the Supply Chain Act and in preparing an annual report. She informs the executive board about her activities at least once a year and on an ad hoc basis.

    Interested in Syntegon?

    Interested in Syntegon?

    Reach out to our experts.


    Spokesperson Corporate Communications
    Syntegon Technology

    Patrick Löffel
    Phone: +49 7151 14 2732 
    Contact us

    Report a compliance case

    supplier-poratal

    Supplier Portal

    Good communication and an efficient and secure exchange of information are the key to a successful collaboration. Our Supplier Portal is our solution for standardized data exchange and collaboration. We use the marketplace solution from Jaggaer (formerly Pool4Tool) and want to rapidly expand our electronic catalogs in eProcurement and EDI connections.

    We expect all our suppliers to be registered on the portal. This includes regularly updating relevant master data, uploading new certificates as well as adapting your internal processes if necessary to enable fast and efficient digital end-to-end processes with us.

    Download: Registration Supplier Portal – step by step

    Questions regarding the Syntegon Supplier Portal (Jaggaer)

    • Suppliers can show their full range of services and product offerings to Syntegon.
    • The platform offers better data consistency, as each supplier maintains its own company master data.
    • Jaggaer offers a free of charge web-EDI interface to Syntegon ERP systems.
    • Supplier evaluations by Syntegon will be made visible to the supplier in the tool.
    • Moreover, Syntegon will soon implement the request and quote (eRFQ) process via Jaggaer Direct.

    We will contact you and you will receive a registration invitation e-mail from Jaggaer. A step-by-step instruction is available in our download section.

    • Yes, all functionalities that our suppliers need to stay in business are free of charge. Registration, managing your master data and certificates, the Web-EDI, hosting of electronic catalogues and all future functionalities will remain free of charge.
    • A classic EDI connection via Jaggaer offers many benefits for suppliers with numerous orders and order positions. This solution is not free of charge but also not mandatory.

    Download: General and Supplementary Terms and Conditions of Purchase

    Supplier Step by Step Guide for Registration in Jaggaer Portal
    Supplier Step by Step Guide for Registration in Jaggaer Portal

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    Code of Conduct for Business Partners, Syntegon Group
    Code of Conduct for Business Partners, Syntegon Group

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    General Terms and Conditions of Purchase Syntegon Group Germany
    General Terms and Conditions of Purchase Syntegon Group Germany

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    General Terms and Conditions of Purchase, Syntegon Technology India Private Limited
    General Terms and Conditions of Purchase, Syntegon Technology India Private Limited

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    Syntegon Supplier Manual, Version 5.0
    Syntegon Supplier Manual, Version 5.0

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    Supplementary Terms and Conditions of Purchase for Work and Services Syntegon Group Germany
    Supplementary Terms and Conditions of Purchase for Work and Services Syntegon Group Germany

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    Purchasing Terms and Conditions for Products regarding Free and Open Source Software of Syntegon Group
    Purchasing Terms and Conditions for Products regarding Free and Open Source Software of Syntegon Group

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    Invoice addresses via service provider Basware
    Invoice addresses via service provider Basware

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    Special conditions for the Syntegon Group for the awarding of photographic / artwork / film contracts
    Special conditions for the Syntegon Group for the awarding of photographic / artwork / film contracts

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    Special Contractual Terms for Construction Services
    Special Contractual Terms for Construction Services

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    Supplementary Terms and Conditions of Purchase for Software Syntegon Group Germany
    Supplementary Terms and Conditions of Purchase for Software Syntegon Group Germany

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    SPECIAL TERMS AND CONDITIONS for Commissioning Training Services in the context of educational events and other training services (BB-TD) of Syntegon Group Germany
    SPECIAL TERMS AND CONDITIONS for Commissioning Training Services in the context of educational events and other training services (BB-TD) of Syntegon Group Germany

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    General Terms and Conditions of Purchase for deliveries and services to Syntegon Packaging Systems AG and Syntegon Technology Services AG
    General Terms and Conditions of Purchase for deliveries and services to Syntegon Packaging Systems AG and Syntegon Technology Services AG

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    Contact to our Purchasing Organization

    Contact to our Purchasing Organization

    • Non-production material and services
    • Production material and services
    • Supplier Quality
    • Questions regarding IT (Supplier Portal, EDI, …) 
    Contact us