Service Agreements

Project Description

An Italian customer produces freshly crafted pasta such as ravioli, gnocchi, and tortellini. Syntegon has been the preferred supplier for vertical packaging machines, including after-sales service offerings, for many years. Until recently, our customer purchased spare parts kits and ordered field service engineers separately to carry out the annual maintenance of their 30 production lines. They realized that this was leading to higher administration efforts and increasing the complexity of their maintenance strategy. Hence, the pasta producer turned to Syntegon to take care of the annual inspection and overhaul their equipment in a seamless, easy, and automated way.

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Our Service Solution

A Service Agreement level 4 perfectly fits this customer’s needs.
It includes one inspection and one overhaul per year for all Syntegon machines installed in the different production plants.
All parts needed for the annual overhaul are included and delivered automatically.
A personal Contract Fulfilment Manager is assigned to organize interventions and spare parts delivery.
In 2024, the Service Agreement was extended to include the cloud-based software solution Synexio. It monitors production data and performs alarm trend analyses.

Technician operating industrial machinery in a service agreement context

Synexio platform displayed on multiple devices including smartphone, tablet, laptop, and desktop

Technician performing maintenance on industrial machinery

Technician working with industrial equipment, providing a testimonial for service agreements.

The new maintenance strategy based on our Service Agreements and Synexio have further strengthened the partnership between Syntegon and the pasta producer. Our customer can focus on their core business, while our service experts ensure that all lines will run smoothly for the coming 12 months, and the risk of downtime is reduced to a minimum.

The included spare parts provide additional peace of mind, as the pasta producer receives all parts needed for a fixed price. Moreover, the implementation of Synexio brings even more power to the Service Agreements contract: data analyses will boost predictive maintenance capabilities and future-proof our customer’s production.

Why choose a Service Agreement from Syntegon?

With our Service Agreements, we offer customized service packages for individual production needs. We define the service scope with you to perfectly align it with your maintenance strategy. This yields an improved performance and an extended lifespan of your equipment. Our highly skilled service experts and high-quality spare parts make sure your production lines are always running to your full satisfaction.

Based on a fixed-price contract, you will be able to:

easily plan your maintenance budget
focus on your core production business
free maintenance capacity for other topics
reduce downtime risks to a minimum
boost your predictive maintenance strategy

For more information on Service Agreements from Syntegon, visit our website: Service Agreements » Syntegon.

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Service Agreement - case study

Syntegon takes care of the annual inspection and overhaul of the customer equipment in a seamless, easy, and automated way.

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